It can be frustrating when it feels like your email has gone unanswered, but rest assured, there are several reasons this might happen, and we have solutions in place to address them.
Generally, we strive to respond to all emails within 48 hours. However, certain factors may cause delays or issues with receiving your messages. While we aim for prompt communication, occasional hiccups can occur, and we are here to help you resolve them.
Potential Causes for Delayed Responses
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Spam Filters
Sometimes, spam filters mistakenly identify legitimate emails as spam. This can result in your message not reaching us, or our response not making it to your inbox. To ensure smooth communication, be sure to check your spam or junk folder for any missed responses. -
Email Errors
Technical errors or incorrect email addresses can occasionally result in undelivered messages. Double-check that you’ve used the correct contact email when reaching out to us. -
High Email Volume
During busy periods, there may be a slight delay in our response due to a higher volume of emails. Rest assured, we are working diligently to address every message as quickly as possible. -
Anti-Spam Measures
Our anti-spam program is designed to protect us from malicious messages. However, it may inadvertently delete your message, particularly if it contains flagged content or attachments.
What to Do If You Haven’t Heard Back
If you haven’t received a response from us within 24 hours, please follow these steps:
- Write to us again at service [at] covenceleste [dot] com.
- Clearly mention your issue and any relevant details in your message.
- Let us know your email address so we can add it to our ‘white list.’ This will ensure future emails from you are prioritized and won’t be mistakenly blocked.
Ensuring Smooth Communication
To prevent similar issues in the future, we recommend the following:
- Add service [at] covenceleste [dot] com to your trusted contacts or safe sender list.
- Review your email settings to ensure they are not too restrictive.
- Always include all necessary details about your situation when reaching out.
We understand how important your concerns are and are committed to addressing them in a timely manner. If you feel your email has gone unanswered, please don’t hesitate to reach out again using the steps provided. We appreciate your patience and look forward to assisting you.
